Responsible Gaming at gb991
gb991 believes gaming should always be a source of entertainment — never a source of stress or harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, information, and direct support needed to stay in control of their play at every step.
Set a personal budget before you start each session. Only use funds you have allocated specifically for entertainment. gb991 deposit limit tools make it easy to enforce your own budget automatically — no willpower required.
Long sessions can distort your sense of time and lead to decisions you would not otherwise make. Use gb991's session time reminders and time-out features to maintain a healthy balance between gaming and daily life.
Attempting to recover losses by placing larger or faster bets is one of the most common patterns of problem gambling. If you find yourself chasing losses, stop your session immediately and use the gb991 cool-down or time-out feature.
If you feel you need a longer break from gambling, gb991 offers self-exclusion periods ranging from 30 days to permanent account closure. During a self-exclusion period, your account is fully locked and you will not receive any promotional communications.
All casino games and sports bets carry a house edge or bookmaker margin. There is no strategy, system, or pattern that guarantees profit. Treat every bet as a cost of entertainment — not a financial opportunity.
Keep your gb991 account credentials private and never allow anyone else — including friends or family members — to use your account. Never lend money for gambling or encourage others to gamble as a financial solution.
gb991 Responsible Gaming Tools
These tools are built directly into the gb991 platform and are available to every registered player at no cost. Access them at any time via your Account Settings or by contacting our support team.
Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your limit is reached, no further deposits are accepted until the limit period resets. Limit reductions take effect immediately; limit increases require a 7-day cooling-off period before they apply.
Available NowCap the total amount you are willing to lose within a defined period. When your loss limit is reached, gb991 will automatically suspend your ability to place further bets or wagers for the remainder of that period, regardless of your remaining balance.
Available NowDefine a maximum session length. gb991 will display a clear on-screen reminder when you approach your set limit and will log you out automatically when the limit is reached. Reminders can be set at intervals of 30, 60, 90, or 120 minutes.
Available NowEnable periodic pop-up notifications during your gaming session that show your net session result, total time played, and prompt you to reflect on whether you want to continue. This feature is especially useful during longer casino sessions.
Available NowTake a short, structured break of 24 hours, 72 hours, or 7 days without fully closing your account. During a cool-down period, you cannot log in or place any bets. The cool-down activates immediately upon request and cannot be reversed once applied.
Instant ActivationFor a more serious break, request self-exclusion for 30 days, 90 days, 6 months, 1 year, or permanently. Your account is fully suspended and all marketing communications are halted. To request reinstatement after a self-exclusion period, a formal review process applies.
Immediate EffectTo activate any of the tools listed above, log in to your gb991 account and navigate to Account Settings → Responsible Gaming. Alternatively, contact our 24/7 support team via live chat or email at [email protected] and a support agent will apply the tool to your account within minutes.
Recognising the Warning Signs
Problem gambling can develop gradually and is not always easy to identify from the inside. The following warning signs may indicate that gambling has moved beyond entertainment and is beginning to cause harm.
Spending more than intended. You consistently deposit or bet more than you planned before the session began, and find it difficult to stop once you have started.
Chasing losses. After a losing session, you feel a strong urge to return immediately and win back what you lost, rather than accepting the result and stepping away.
Gambling with money needed elsewhere. You are using funds earmarked for rent, bills, food, or other essential expenses to fund your gambling activity.
Hiding gambling activity. You feel the need to conceal the extent of your gambling from family, friends, or colleagues, or you downplay how much time or money you spend on it.
Feeling anxious or irritable when not gambling. You experience restlessness, anxiety, or low mood during periods when you are not gambling, and gambling feels like the primary relief.
Neglecting responsibilities. Work performance, family commitments, study, or social relationships are suffering because of time or mental energy devoted to gambling.
Borrowing money to gamble. You have taken loans, borrowed from friends or family, or considered selling possessions in order to fund gambling activity or pay off gambling-related debts.
Previous failed attempts to stop. You have tried to cut down or stop gambling on multiple occasions but found yourself returning despite a genuine intention to quit.
Quick Self-Assessment
Ask yourself the following questions honestly. If you answer "yes" to two or more, we strongly recommend speaking with a support agent or using one of the Responsible Gaming tools available in your account.
If two or more of these questions resonate with your current situation, reaching out is the right move. gb991's support team handles all Responsible Gaming requests with complete confidentiality and without judgment.
Available 24/7 — average response under 3 minutes. Ask for a Responsible Gaming agent.
[email protected]
Use subject: "Responsible Gaming Request"
+880 1700-000991
Available around the clock
How to Activate Responsible Gaming Tools
Setting up any of the gb991 player protection tools takes less than two minutes. Follow the steps below or contact support and a dedicated agent will handle it for you immediately.
Access your account via the gb991 Login page. Ensure you are on the official gb991.io domain. Never enter your credentials on any other website claiming to be gb991.
Click your account icon in the top corner of the platform to access the Account Settings panel. All Responsible Gaming tools are grouped under the dedicated "Responsible Gaming" tab within Settings.
Select the tool you want — deposit limit, loss limit, session timer, cool-down, or self-exclusion. Enter your preferred limit values or time periods using the on-screen form fields.
Review your selections and confirm. Protective limits (reductions, cool-downs, self-exclusions) apply immediately. Limit increases are subject to a mandatory 7-day cooling-off period before taking effect.
A confirmation message is sent to your registered email address confirming the tool has been applied. Keep this email for your records. If you do not receive a confirmation within 10 minutes, contact support to verify.
- Limit reductions are applied instantly — no delay, no exceptions.
- Limit increases take effect only after a 7-day cooling-off period to prevent impulsive decisions.
- Cool-down periods cannot be reversed once activated. Plan accordingly.
- During self-exclusion, all marketing emails and promotions are suspended automatically.
- All Responsible Gaming requests made via support are processed within minutes, not hours.
- Permanent self-exclusion requests are irreversible. gb991 will not reinstate a permanently excluded account.
gb991 Support & Contact
Our dedicated Responsible Gaming team is available around the clock. Every request is handled with complete confidentiality. You do not need to explain yourself — simply reach out and we will act immediately.
The fastest channel. Open live chat directly inside the gb991 platform. Average response time is under 3 minutes, 24 hours a day, 7 days a week, including Eid and public holidays.
Write to [email protected] with the subject "Responsible Gaming Request". All emails are acknowledged within two hours and fully resolved within 24 hours.
Message us on +880 1700-000991. Ideal for players across Dhaka, Chittagong, Sylhet, and all other regions of Bangladesh. Available 24/7.
Logged-in players can use the in-app messaging system to raise a Responsible Gaming request directly from within their account dashboard. All conversations are private and encrypted.
Play Safely. Stay in Control.
gb991 is committed to providing a safe, fair, and enjoyable experience for every player in Bangladesh. Explore the platform responsibly — and remember, our support team is always here if you need us.